There is an automatic registration on the site, where your personal account is created, in which you can manage your booking of the ordered transfer.When purchasing a service, you will receive information and vouchers for the ordered transfers by email.In the letter, along with information and a voucher, you will be given access to your personal account: Login - your email and password, as well as a link to automatically log in to your personal account.In your personal account, opposite each transfer, click the “Cancel transfer and return funds to the card” or “Cancel transfer” button.Refunds (if not contrary to transfer refund rules) to the card depend on your bank.On average, this happens within 3-4 days from the date we confirm the refund, but sometimes your bank may delay the refund for up to 30 days.Funds are returned to the card in the same currency as the payment was originally made at the rate of your bank, if it is not the euro equivalent.
An advance payment of 1% to 50% of the payment amount has been made and we will return the money:
100%when canceling a transfer 2 days or earlier before the start of the service (by clicking on the "Cancel transfer and return funds to the card" button in your personal account). For example, you booked a transfer service for August 25 with its start at 06:40 am. You can cancel the transfer with a full refund only until 06:40 am on August 23 and earlier (August 22, August 21, etc.). Starting from06:40 am on August 23, before the start of the transfer service on August 25, you can cancel your transfer order without a refund in your personal account. In this case, only the prepayment is lost. In practice, the money is returned approximately 3-4 days after we have returned the funds to your card, but there are sometimes cases when the cardholder’s bank delays the funds for the refund for up to 30 days. In this case, write to us, we will provide a statement from our bank about the refund.providing it to your bank.
100%due to the carrier’s failure to show up for the transfer service.There are force majeure circumstances related to situations on the roads: traffic jams, accidents, congestion or sudden problems with the technical condition of the car.If the carrier is not at the meeting point at the appointed time, you need to make a phone call to the carrier and the “LetsBooking.me” and “Olympus.me” support service.When filing a claim for a carrier's failure to appear, you must confirm that you:
To confirm your presence at the meeting point, you can take a photo of yourself against the background of the clock and hotel reception desk (when the point of departure is a hotel), against the background of the clock and board with the flight schedule of an airport or train station (when the point of departure is an airport or train station) or provide any other evidence that allows you to make an unambiguous conclusion about the passenger’s presence at the point of departure at the specified time.In case of established no-show of the carrier, we will fully refund you the amount paid for the transfer.In addition, if instead of a transfer that was not provided due to the carrier’s no-show, you had to use the service of another carrier and the cost of such a service exceeded the cost of the “LetsBooking.me” and “Olimpus.me” transfer by no more than 10 euros, we will compensate your losses in the amount of the difference in the cost of transfers, but not more than 10 euros, provided that the transfer was completed:
We compensate for such losses if all the above conditions are simultaneously met, confirmed by relevant documents - an official taxi or transfer receipt.Other losses are not reimbursed.
0%refunded if canceled within 2 days (48 hours) before the start of the transfer or if The tourist did not show up/did not show up for the transfer service for any reason or during the transfer service decided to interrupt it for personal reasons.We ask you to be understanding of this point, as transport and a driver are being prepared for you.Your payment (prepayment) is transferred from our current account to other current accounts for organizing and booking passenger transportation; accordingly, this service is denied to other tourists on the dates you have booked, since it is already assigned to you.The start of the transfer is considered to be the time the driver meets you, indicated in your voucher.Important!- if the tourist does not arrive at the appointed time and place for the transfer service for any reason (couldn't find the meeting place, driver or anything else) and did not take the action to contact the transfer organizer or driver by phone, then the prepayment he made for the transfer is also not refundable.This is stated in the user agreement - an offer agreement, with which, upon payment, the site user/client who booked the service agrees and this is equivalent to a concluded agreement between the service and the client.Offer agreement link here -https://olimpus.me/dogovor-oferta-s-poljzovatelem-sajta-po-transferam.Carefully read the “tourist memo” - the letter that the tourist receives along with the voucher.The transfer service always takes place and in any weather: rain, wind or extreme heat - this is not an obstacle to the service.The transfer service can be canceled only if the organizer himself cancels it for possible weather or technical reasons and notifies each tourist by email or phone in advance or 1 day before the start of the service.In this case, the prepayment is refunded 100%.
The prepayment is also not refundable if the tourist/site user, within 2 days before the start of the service, rescheduled the ordered transfer to another date, and then at any time before the start of the transfer service decided to cancel it with a refund.
The passenger's mobile phone, the number of which is indicated in the booking application, must be in working condition and available for incoming calls during the start of the transfer, during the waiting time and until the representative of the passenger's carrier meets.If, after the expiration of the free waiting time (1 hour), the passenger does not appear at the meeting point indicated in the voucher and does not take action to contact the carrier or transfer organizer, the carrier has the right to refuse to perform the transfer and leave the meeting place.If the transfer does not take place due to the absence of the passenger at the specified time and place, we withhold the cost of the order.Losses incurred due to non-receipt of the service are not reimbursed.
The prepayment is also not refundable if the tourist did not wait for the driver/carrier and left on his own for any reason within 60 minutes.The duration of a tourist's wait for the carrier is 1 hour or 60 minutes from the start of the time specified in the tourist's voucher.Please treat this point with understanding; there may be traffic jams on the road or force majeure circumstances related to the technical condition of the car.
0% refunded upon cancellation of an ordered transfer service of a class such as Minibuses and Buses.Prepayment is non-refundable under any conditions, time and date.
If for some reason there is a need to change the date or time of the ordered transfer, change the point of arrival or departure, or change something after making an advance payment, then you can do it very easily.In your personal account, click the "CHANGE DATA" button.In the feedback form, write what exactly you want to change and to what data.We will apply the changes (if any can occur without any consequences) and send you new vouchers with new data by email (old vouchers will not be valid).This service (application via the feedback form) is possible no earlier than 24 hours before the start of the transfer service.If you still want to change your data later, then write to usto email address[email protected]to coordinate this with us via e-mail.We will consider your request and apply if possible.Managing your transfer orders in your personal account is equivalent to a written agreement between the tourist and the service.There are no additional fees for this.
The cancellation conditions remain the same: that is, if in the end the date is not agreed upon due to the carrier, then in this case the refund conditions described above apply.
Mandatory additional payments for transfers to the carrier on site will be made only for the following reasons:
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