How long before the trip can I book a transfer?
- every tourist can book a taxi transfer in advance -in 1-2 monthsbefore the trip, andin 1 daybefore it starts.The best time to book isin 2-3 daysbefore the start of the transfer day.If you want to book a transfer for tomorrow, the site automatically allows the bookinguntil 17.00Montenegrin time.If you would like to book a transfer after 17.00, please contact us via the feedback form or by email[email protected]We will try to find you a suitable car for your time.
How to find the right transfer?
- select or enter departure and destination points in the search.All available car classes and their descriptions will be shown.Next to each transfer there is a price and a button to proceed to the order.
Will they take me to the hotel?
- transfer includes a trip to any address within the city or resort.To order a transfer to your hotel or villa/apartment, in the “Where” field of the search form, indicate the city in which your hotel/villa/apartment is located.Select a car class and indicate the name and address of your hotel when placing an order.The driver will take you directly to your accommodation.The price does not depend on the address.
How to order a transfer to the airport?
- in the "From" field, indicate the city from which you are traveling.In the "Where" field, select your airport.Transfer includes travel from any address within the city/resort.Calculate the departure time based on the specified travel duration.It should be taken into account that during the high season there may be traffic jams and the driver/transfer organizer is not responsible for being late to the destination due to reasons beyond his control, such as traffic jams or traffic jams.
How quickly will the transfer cost be calculated?
- within 24 hours we will give an answer about the possibility of the transfer.
What if I can't find my route?
- in the “From” and “Where” fields, enter your route - indicate the city/resort where your hotel, villa, apartment, airport or train station is located.If there are no ready-made transfers for the specified route, send a request for a transfer.Our managers will tell you the cost for your route and send information to your Email.
How to check if the car is suitable?
- for each class of car in the transfer list, the number of passengers and luggage that it can accommodate is indicated.Examples of car models representing this class are also given.If you are unsure which class is best for you, ask our manager.
What if there is no suitable car?
- if you have not found a suitable car or are in doubt which class will suit you, send a transfer request.In your application, please indicate all the details of your trip.Our manager will manually select the class that suits you.
What if I'm traveling with children?
- children are considered passengers.When placing an order, you can order the necessary child seats, the driver will definitely take them with him.Child seats are paid separately.
Is it necessary to order child seats?
- yes.Child seats are required when transporting children; their absence is punishable by a fine.If you do not order a child seat, the driver has the right to refuse to take you or will charge you a deposit of 100 euros for a fine if stopped by the police, which will be paid by the customer.In any case, the safety of children is more important.
Don't know your flight number?
- if the exact flight number will be known only before departure, enter “DON’T KNOW” in the flight number field.We will accept the order and book the transfer, and you will inform us of the flight number when it is additionally known to us by email.[email protected]
What time should I indicate?
- when departing from the airport, indicate the time of arrival - what is written on your ticket.The driver will be guided by the flight number.If you are going to the airport, subtract 2.5 hours from the departure time (from the ticket) and the travel time (it is indicated on the page).For example, if you have a departure at 12:00, the travel time is 25 minutes, then you need to indicate the departure time at 09:00.
How to correctly indicate the address?
- indicate the name of the hotel/villa/apartment or the address of the destination.You can copy the address from the hotel voucher or from the website where you booked your accommodation.If you don't know the address of the place, you will need to tell the driver where to take you.The price includes transfer to any location within the city/resort.
Order a return transfer
- a return transfer costs the same as a direct transfer.The prepayment amount is also doubled.In case of cancellation of the return transfer, the prepayment is not refunded.
How can I check that my order has been accepted?
- after ordering, you will receive a booking confirmation by email - a voucher containing the order number and all trip details.This letter means that your car has been reserved and a driver will meet you at the appointed time.If you do not receive a confirmation email, be sure to contact us.
How to place an order in free form?
- if you did not find your route in the search form or you have a non-standard order, you can order a transfer by contacting our manager.Send a transfer request or message via the feedback form.Indicate all the details of your trip.Our manager will find a suitable transfer for you.
How will I find my driver?
- the driver will meet you with a sign on which your name and surname will be written.When departing from the airport, the driver will meet you at the exit from the arrivals area (you will receive a photo of the place where the driver will stand with a sign by email when ordering a taxi transfer).If you are coming from a hotel/villa/apartment, the driver will be waiting for you at the entrance to the hotel or villa.
Will they definitely meet me?
- we guarantee that the driver will do everything to meet you.It's in his best interest.He will have your phone number, and you will have the transfer organizer's phone numbers in your voucher.When leaving the airport, carefully look at the greeting signs and keep your phone on.If anything happens, the driver will call you directly.If your driver is not there, call the Transfer Organizer, perhaps the driver is just delayed for a couple of minutes in a small traffic jam, which happens especially during the peak season of July and August.
How to contact the driver?
- your voucher will contain all the telephone numbers of the Organizer of your taxi transfer.Be sure to write an SMS (Name Last Name, flight number - delay) or call the organizer if your flight was delayed or rescheduled or due to weather the flight was moved to another airport.The driver may not have time to see this on the airport board where he is tracking the flight.If you have not found your driver upon arrival, call the organizer or write an SMS indicating where you are.
What to do if your flight is delayed?
- as soon as you find out that your flight is delayed, notify the transfer organizer by phone numbers indicated in your voucher.Be sure to write an SMS (Name Last Name, flight number, order number - delay) or call the organizer.
What to do if the flight arrives early?
If you arrive before the transfer time, the driver with a sign may not yet be among those greeting you.Stand near the exit from the arrivals area and wait for your driver.You can write him an SMS saying that you are already waiting for him in the arrivals area.Important: the driver calculates your arrival at the airport at the time of your plane arrival + 25 minutes for tourists to get off the plane and get their luggage.Example: if the plane arrived at 12.00, then the driver will wait at 12.25
What to do if the driver doesn’t meet you?
Most often, non-meetings occur due to the fact that they could not find a driver at the airport.Look at the signs of those greeting you again, perhaps the driver was just distracted for a minute when you got out.Wait 15 minutes, it happens that the driver is delayed on the road and cannot make a call or your roaming is not turned on.If you still haven’t found the driver, call the organizer’s phone numbers indicated in your voucher and we will tell you what to do next.
Does the driver speak Russian?
The service tries to assign Russian-speaking drivers to orders from Russian-speaking clients.This happens quite often.In any case, the driver will already have all the basic information about the route, and the Montenegrin language is very similar to Russian, so understanding each other will not be difficult.
How does payment work?
There are 2 ways to book a taxi transfer:
1. By prepayment - you pay a small part of the cost as an advance payment when ordering.You pay the rest to the driver in cash after the trip.In case of cancellation of the order, the prepayment is refunded (see.transfer booking refund policy).
2. No prepayment - 100% cash to the driver upon completion of the taxi transfer (the driver does not have a terminal to accept the card).In this case, when booking on the website, you will need to upload a scan or photo of your air tickets, as a guarantee that you will be on this particular flight and the driver will not come in vain.
What payment methods are available?
We accept prepayment by VISA and MasterCard.These are the absolutely safe and most convenient methods of payment via the Internet with the European Bank's security system with the highest levels of security.
In what currency should the driver be paid?
Payment is only possible in local currency - EURO.Please prepare the required amount in cash in advance.
How long before I can change my order?
When changing your order, you need to get confirmation from the driver that he can meet and take you.If your trip is more than 24 hours away, please inform our manager about the changes, he will approve the driver and send you a new voucher or
If your trip is less than 24 hours away, you will need to make arrangements directly with the driver.Contact him and see if he will accept the changes.
Is the deposit refunded if the order is cancelled?
Yes, if you cancel your order no later than 48 hours before your trip, we will refund your deposit in full.If the trip does not take place due to our fault, the prepayment will also be returned.The refund is made in the same way as the payment was made, within 30 working days, depending on your bank and its speed - on average 2 days.
Price per car or per person?
For the car.The price does not depend on the number of passengers.Each class indicates how many passengers and pieces of standard luggage the vehicle can accommodate.Child seats are paid separately.
Do I need to pay extra for waiting?
No, the driver tracks the arrival by flight number, and if the flight is delayed, he will wait or arrive later.
Does the price depend on the date of travel?
No.You can order a transfer for any date.
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